Privacy Policy
Our Privacy Policy (“Policy”) applies to VAVA VPN Proxy (“VavaVPN”, “we”, “us”, or “our”). This Policy describes how we collect, use, and protect information from visitors to https://vavavpn.net (the “Site”), as well as users of our related services (the “Services”), applications (the “Apps”), and any software provided by VavaVPN (the “Software”).
By using our Services, you agree to this Privacy Policy.
1. Information We Collect
To continuously improve our services, we collect certain information to monitor performance, diagnose problems, and improve user experience.
1.1 Usage Information
We collect information about how you interact with our services, including frequency of use, bandwidth usage, session duration, and activity timestamps.
1.2 Device Information
We collect information about the device you use to access our services, including browser type, device type, operating system, network provider, signal strength, and application version numbers.
1.3 Diagnostic Information
We may collect technical diagnostic data such as server request details, timestamps, referring URLs, and device/app information. However, our VPN products do not log any information that identifies your browsing activity. We do not record websites visited, traffic content, or DNS queries.
1.4 Location Information
We do not collect precise GPS location. We may collect approximate location based on IP address solely to connect you to the nearest and fastest VPN server.
2. How We Use Your Personal Information
2.1 Service Delivery and Support
We use your information to provide, maintain, troubleshoot, and support our services, fulfill contractual obligations, and ensure stable service performance.
2.2 Communication
We use your information to respond to inquiries, send service updates, and provide customer support.
2.3 Service Improvement
We analyze aggregated usage and diagnostic data to improve system performance, optimize infrastructure, and enhance user experience.
2.4 Development of New Services
User feedback and usage trends help us develop new features and services.
2.5 Marketing and Advertising
We may use referral and engagement information to measure the effectiveness of marketing campaigns. VPN browsing activity is never used for marketing purposes.
2.6 Preventing Fraud and Abuse
Information may be used to detect fraudulent activity, monitor system abuse, and ensure service security.
2.7 Legal Compliance
We may use personal data to comply with applicable laws, enforce legal rights, and resolve disputes.
3. Tracking Technologies & Cookies
3.1 Cookies
Cookies are small text files stored on your device to recognize repeat visitors and improve usability. Please see our Cookie Policy for details.
3.2 Pixel Tags & Tracking Links
Pixel tags and tracking links allow us to monitor interaction with pages, emails, and advertisements.
3.3 SDKs
Our mobile apps may use third-party SDKs for functionality such as advertising, analytics, and performance monitoring.
3.4 Google Analytics
We use Google Analytics to understand service usage. You may opt out using the Google Analytics Opt-Out Browser Add-On.
4. Processing of User Data
4.1 Payment Information
Payments are processed exclusively by Google Play Store and Apple App Store. We do not store or process payment details.
4.2 Technical Information
- Server load statistics (CPU, RAM, network usage)
- Session timestamps to control concurrent connections (auto-deleted after 15 minutes)
- Connectivity status for service abuse prevention
5. Information Collected on Our Applications
5.1 Application Diagnostics
We collect anonymized crash reports and performance data via Google Firebase.
5.2 Device Information
General device information is collected through Google Play Console.
5.3 Device Identifiers
Device identifiers may be used for analytics purposes only and can be reset by users at any time.
6. Sharing Your Personal Data
We do not sell or rent your personal information. Data may be shared with trusted third-party providers for operational purposes such as payment processing, analytics, and diagnostics.
6.1 Legal Requests
All legal data requests must follow legal procedures of the United Kingdom. Due to our no-logs policy, we cannot identify individual VPN activity.
Legal Contact:
Digital Service & Communications Ltd
Kemp House, 160 City Road, London, UK EC1V 2NX
Email: sales@vavavpn.net
7. Data Security
We implement technical, physical, and administrative security measures. However, no method of transmission over the Internet is 100% secure.
8. Information for Users in the European Economic Area (EEA)
We comply with the General Data Protection Regulation (GDPR) and provide EEA users with applicable rights.
9. Information for California Residents
Under the California Consumer Privacy Act (CCPA), California residents may exercise their privacy rights by contacting sales@vavavpn.net. We do not sell personal data.
10. UXCam Analytics
Our app uses UXCam for performance analytics. UXCam does not store or share private data. Users may opt out at any time.