Support
We're here to help you with VAVA VPN on iOS and Android.
Contact Us
The fastest way to reach our support team is by email. We answer every message and typically respond within 24–48 hours.
When writing to us about a technical issue, please include your device model, operating system version, and a short description of the problem — it helps us resolve your issue faster.
Email support@vavavpn.netFrequently Asked Questions
How do I get started with VAVA VPN?+
Download VAVA VPN from the App Store (iOS) or Google Play (Android), open the app, and tap the connect button. The app automatically selects the fastest server for you, or you can pick a specific location from the server list.
The VPN won't connect. What should I do?+
First, check that you have a working internet connection. Then try switching to a different server location, or disconnect and reconnect. If the problem persists, restart the app or your device. Some networks (such as school or office Wi-Fi) may block VPN traffic — trying a different network can help identify this.
How do I manage or cancel my subscription?+
Subscriptions are billed through your app store account. On iOS, go to Settings → your Apple ID → Subscriptions. On Android, open Google Play → Profile → Payments & subscriptions. From there you can change or cancel your plan at any time; your access continues until the end of the current billing period.
How do I request a refund?+
Payments are processed by Apple or Google, so refunds are handled by them. For iOS purchases, visit reportaproblem.apple.com. For Android purchases, request a refund through Google Play's order history. If you run into any trouble, email us and we'll do our best to help.
Does VAVA VPN keep logs of my activity?+
No. VAVA VPN does not log your browsing history, traffic, DNS queries, or original IP address. You can read the full details in our Privacy Policy.
On how many devices can I use VAVA VPN?+
You can protect up to 10 devices simultaneously with a single account.
Why is my connection slow?+
Speed depends on your distance to the server and current network conditions. Try connecting to a server closer to your physical location, or use the automatic selection to let the app pick the fastest available server.
How do I delete my data or exercise my privacy rights?+
Email us at support@vavavpn.net with your request. We handle data access, correction, and deletion requests as described in our Privacy Policy.
Privacy & Legal
For details on how we handle your data, please read our Privacy Policy. For privacy-related requests (access, correction, or deletion), contact us at support@vavavpn.net.